Retention Agent (French Speaker)

Descriptif du poste

Mission

Investment firm based in sunny Cyprus. This role offers accommodation and relocation support.

The Role

You will be responsible for :

• Client Engagement and Relationship Management
• Build and maintain strong relationships with clients through regular communication (via phone, email, or chat).
• Provide timely and professional responses to client inquiries, ensuring a positive client experience.
• Act as a trusted advisor to clients, educating them about trading platforms, market opportunities, and company products.
• Retention and Re-engagement
• Proactively contact inactive clients to re-engage them and encourage trading activity.
• Identify opportunities to introduce additional services, products, or account upgrades that align with client goals.

Ideal Profile

• Sales professional with at least 1 year experience including solid experience in a retention role within Forex
• You are highly goal driven and work well in fast paced environments
• You are fluent/native in English or French
• You are adaptable and thrive in changing environments
• You are a self-starter and demonstrate a high level of resilience

What's on Offer?

• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities
• Join a well known brand within Asset Management

Informations

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